The past 18 months I’ve had an opportunity to test the BrandFoundations as never before: to integrate the cultures of multiple companies during a pandemic. The results have been magnificent. This is the story of that journey.
It seemed – at least at first blush – that air carrier Delta was taking a purpose-based stand, and that its purpose (or North Star) dictated that the company come down firmly on the opposite side of the NRA on this particular issue.
Cue the applause track for a corporation brave enough to stand on its morals, knowing full well that it’s going to take some incoming flack for doing so.
But don’t hit “play” quite yet.
As more and more previously differentiating capabilities become “me too” features embedded in the cloud and apps, the technology becomes less unique, and a company’s brand is increasingly shaped by its people. Companies need to speak with one voice to their customers, partners and employees alike. They are all part of the same tribe – people who believe what you believe.
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